Thai-Speaking FinTech Customer Support Specialist

KPay Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Monthly KPI incentives

Annual leave

Birthday leave

Medical leave

Group medical insurance

Job summary

KPay Group is expanding its Kuala Lumpur hub and seeking a Thai-speaking customer service professional to deliver top-tier multi-channel support for merchants in the Thai market. You will collaborate with Compliance, log merchant details, and ensure transparent operations while maintaining high customer satisfaction.

The ideal candidate has native Thai and business English/Chinese proficiency, a quick learner, and thrives in a fast-paced fintech environment.

Qualifications

• Native or near-native Thai language skills are required.
• Business-level English and Chinese proficiency.
• Strong problem-solving and communication abilities.
• Experience in fintech, banking, or multinational call-centers is a plus.

Responsibilities

• Provide world-class, multi-channel support (calls, emails, chat) to merchants in the Thai market.
• Collaborate with Compliance to verify transaction details and safeguard platform integrity.
• Log merchant details, update profiles, and track performance metrics.
• Keep merchants informed on progress and ensure a smooth customer journey.

Skills

Thai language

English proficiency

Chinese proficiency

Customer service

Job description

KPay Group is expanding its Kuala Lumpur hub and seeking a Thai-speaking customer service professional to deliver top-tier multi-channel support for merchants in the Thai market. You will collaborate with Compliance, log merchant details, and ensure transparent operations while maintaining high customer satisfaction.

The ideal candidate has native Thai and business English/Chinese proficiency, a quick learner, and thrives in a fast-paced fintech environment.