Customer Service Executive Thai Speaker

KPay Group; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Monthly KPI incentives

Annual leave

Birthday leave

Medical leave

Group medical insurance

Job summary

KPay Group is expanding its Kuala Lumpur hub and seeking a Thai-speaking customer service professional to deliver top-tier multi-channel support for merchants in the Thai market. You will collaborate with Compliance, log merchant details, and ensure transparent operations while maintaining high customer satisfaction.

The ideal candidate has native Thai and business English/Chinese proficiency, a quick learner, and thrives in a fast-paced fintech environment.

Qualifications

• Native or near-native Thai language skills are required.
• Business-level English and Chinese proficiency.
• Strong problem-solving and communication abilities.
• Experience in fintech, banking, or multinational call-centers is a plus.

Responsibilities

• Provide world-class, multi-channel support (calls, emails, chat) to merchants in the Thai market.
• Collaborate with Compliance to verify transaction details and safeguard platform integrity.
• Log merchant details, update profiles, and track performance metrics.
• Keep merchants informed on progress and ensure a smooth customer journey.

Skills

Thai language

English proficiency

Chinese proficiency

Customer service

Job description

Why KPay?

Step into the future of global fintech with a powerhouse backed by record-breaking momentum! KPay Group is an industry leader empowering over 98,000 merchants across Australia, Hong Kong, Japan, and Singapore through smart, secure, and seamless financial technology solutions.

Backed by a historic USD 55 million Series A funding round in 2024 — the largest globally in the payments sector that year. Crowned PayTech of the Year at the 2025 Asia FinTech Awards, recognised on Forbes Asia’s 100 to Watch list (2025), and ranked among Singapore's Top FinTech Companies 2026 by Tech in Asia and Statista.

Join an expanding regional hub in Kuala Lumpur where high performance is recognised, rewarded, and fast-tracked.

Key Responsibilities

• Merchant Advocacy: Deliver world-class, multi-channel support (calls, emails, instant messaging) to resolve merchant inquiries and complaints for the high-growth Thailand market.
• Cross-Functional Collaboration: Partner directly with the Compliance Team to verify transaction details via phone/text and safeguard platform integrity.
• Operational Excellence: Accurately log merchant details, process profile updates, and track performance metrics within company systems to ensure total transparency.
• Proactive Communication: Keep merchants fully informed on query progress, ensuring a seamless, high-satisfaction user journey from start to finish.

What We Are Looking For

• Experience: Minimum 1 year of hands-on customer service experience (background in fintech, banking, or multinational call-centers is a distinctive advantage).
• Language Mastery: Native or near-native Thai speaker, complemented by business-level English and Chinese proficiency.
• Mindset: Quick learner, meticulous problem-solver, and a clear communicator who thrives in a fast-paced, tech-forward environment.

Rewards

• Lucrative Incentives: Generous monthly KPI performance incentives to boost your earning potential.
• Comprehensive Wellness: Annual leave, Birthday leave, and Medical leave.
• Total Security: Group Medical Insurance coverage upon confirmation.
• Immediate Impact: Comprehensive onboarding and training provided so you can hit the ground running right away!