After-Sales Risk & Compliance Clerk

KPay Merchant Service Limited; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

KPay Merchant Service Limited is seeking an After-Sales Specialist to support global merchants with risk control and compliance tasks.

You will liaise via WhatsApp, phone, and email to verify transactions, collect documents, and maintain professional relationships while upholding international standards.

A background in fintech or payments helps, and Cantonese and English fluency is essential in our fast-paced, multinational environment.

Qualifications

• Minimum 1 year of experience in After-Sales Service, Customer Service, or Risk/Compliance roles.
• Experience in Fintech, E-commerce, or Banking is a plus.
• Fluent in Cantonese and English (spoken and written).
• Fast and accurate typing in Chinese and English.

Responsibilities

• Handle post-sales risk control and compliance operations for merchants globally.
• Communicate with merchants via WhatsApp, calls, or email to verify details.
• Maintain merchant relationships and ensure international compliance standards.
• Perform ad-hoc operational tasks for the After-Sales and Risk/Compliance teams.

Skills

After-Sales

Risk Control

Compliance Operations

Customer Service

Communication

Tools

WhatsApp

CRM / Ticketing System

Job description

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants globally across major markets, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Job Responsibilities (After-Sales Department):

Based within the After-Sales Department, you will be responsible for handling after-sales risk control and compliance operations for merchants across global markets, focusing on major international cities such as Hong Kong (HK), Singapore (SG), and Australia (AU). Key duties include:

Risk & Compliance Support: Assist the Risk & Compliance team with daily transaction investigation and ticket-checking tasks to detect, verify, and prevent fraudulent activities during the post-sales stage.

After-Sales Merchant Communication: Liaise with global merchants via WhatsApp, phone calls, or emails to verify transaction details and collect required verification documents.

Relationship Management: Occasionally meet with merchants in person to maintain professional after-sales relationships and ensure international compliance standards are met.

Ad-hoc Tasks: Perform any other operational, follow-up, or administrative tasks assigned by the After-Sales and Risk/Compliance teams.

Job Requirements:

Language Proficiency: Fluent in Cantonese and English (both spoken and written, to support global client communications).

Technical Skills: Fast and accurate typing skills in both Chinese and English.

Mindset: Open-minded, eager to learn, and capable of adapting to a fast-paced fintech environment and international work culture.

Experience (Prioritise candidates with relevant experience):

Priority given to candidates with at least 1 year of experience in After-Sales Service, Customer Service, Risk Control, Compliance Operations, or Call Centres.

Priority given to candidates with a background in Fintech, E-commerce, Payment Gateways, or the Banking industry.