Global After-Sales Risk & Compliance Specialist

KPay Group; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

KPay Group in Kuala Lumpur is seeking an After-Sales Risk & Compliance professional to support post-sale operations for merchants worldwide, focusing on HK, SG and AU. You will interact with merchants in Cantonese and English and handle verification tasks with speed and accuracy.

The role requires strong language skills, fintech experience, and the ability to adapt to a fast-paced international environment. This is a full-time on-site position based in Malaysia.

Qualifications

• Fluent in Cantonese and English, both spoken and written.
• Fast and accurate typing in Chinese and English.
• Prior experience in after-sales, customer service, risk control or compliance is preferred.
• Fintech, e-commerce, payment gateways or banking background is advantageous.

Responsibilities

• Assist the Risk & Compliance team with daily post-sales transaction investigations and ticket checks.
• Verify transaction details by collecting required documents from merchants.
• Liaise with global merchants via WhatsApp, phone calls, or emails to verify information.
• Occasionally meet merchants to maintain professional after-sales relationships and ensure international compliance.

Skills

Cantonese

English

Typing (Chinese/English)

Job description

KPay Group in Kuala Lumpur is seeking an After-Sales Risk & Compliance professional to support post-sale operations for merchants worldwide, focusing on HK, SG and AU. You will interact with merchants in Cantonese and English and handle verification tasks with speed and accuracy.

The role requires strong language skills, fintech experience, and the ability to adapt to a fast-paced international environment. This is a full-time on-site position based in Malaysia.