Fintech Customer Support Specialist (Shift)

Hytech; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Hytech, a management consulting company with operations in Australia, Singapore and Malaysia, is seeking a customer support specialist in Kuala Lumpur. You will provide front-line support via live chats, phones and email for our fintech and financial services clients.

Ideal candidates are fluent in English with strong written and verbal communication; Mandarin is a plus. You should be organized, able to document and update customer data, and support translation of notices when needed.

Qualifications

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

Responsibilities

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback professionally, including complaints.
• Record and update customer data and other relevant information when necessary.
• Support documentation/administrative needs and translate customer notices when required.

Skills

Customer support

Multichannel comms

English proficiency

Problem solving

Education

Diploma or higher

Tools

Microsoft Office

Job description

Hytech, a management consulting company with operations in Australia, Singapore and Malaysia, is seeking a customer support specialist in Kuala Lumpur. You will provide front-line support via live chats, phones and email for our fintech and financial services clients.

Ideal candidates are fluent in English with strong written and verbal communication; Mandarin is a plus. You should be organized, able to document and update customer data, and support translation of notices when needed.