Customer Service Specialist - Mandarin Speaker (Regular Working Hours)

Teleperformance Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a Customer Success Specialist to support banking clients and deliver exceptional service experiences. You will handle inquiries, resolve issues, and ensure a positive customer journey in line with service standards.

Role requires a Bachelor’s degree, call center/customer service experience, and strong English and Mandarin communication. You will work in a fast-paced, team-oriented environment and collaborate with internal teams to fulfill requests

Qualifications

• Bachelor’s Degree in any discipline.
• Prior customer service or call center experience preferred.
• Excellent communication skills in English and Mandarin.
• Strong problem-solving ability and attention to detail.
• Able to work in a fast-paced and team-oriented environment.

Responsibilities

• Respond to customer enquiries via phone, email, or chat in a professional and timely manner.
• Provide accurate information on products, services, and account details.
• Handle complaints effectively and ensure resolution within service timelines.
• Work closely with internal teams to follow up on customer requests or escalations.
• Maintain proper documentation and adhere to compliance and data privacy guidelines.

Skills

Customer service

Call center

Problem solving

Attention to detail

Teamwork

Communication

Education

Bachelor's degree

Job description

We are looking for a Customer Success Specialist to support our banking client in delivering excellent service experiences to customers. This role involves handling customer enquiries, resolving issues promptly, and ensuring a positive customer journey aligned with the bank’s service standards.

Key Responsibilities

Respond to customer enquiries via phone, email, or chat in a professional and timely manner.

Provide accurate information on products, services, and account details.

Handle complaints effectively and ensure resolution within service timelines.

Work closely with internal teams to follow up on customer requests or escalations.

Maintain proper documentation and adhere to compliance and data privacy guidelines.

Requirements

Bachelor’s Degree in any discipline

Prior customer service or call center experience preferred (banking or financial sector an advantage).

Excellent communication skills in English and Mandarin.

Strong problem-solving ability and attention to detail.

Able to work in a fast-paced and team-oriented environment.

Your application will include the following questions:

• Have you worked in a call centre before?
• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Success Specialist?
• What's your expected monthly basic salary?

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

What can I earn as a Customer Service Specialist