After-Sales Risk & Compliance Clerk

KPay Group; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

KPay Group in Kuala Lumpur is seeking an After-Sales Risk & Compliance professional to support post-sale operations for merchants worldwide, focusing on HK, SG and AU. You will interact with merchants in Cantonese and English and handle verification tasks with speed and accuracy.

The role requires strong language skills, fintech experience, and the ability to adapt to a fast-paced international environment. This is a full-time on-site position based in Malaysia.

Qualifications

• Fluent in Cantonese and English, both spoken and written.
• Fast and accurate typing in Chinese and English.
• Prior experience in after-sales, customer service, risk control or compliance is preferred.
• Fintech, e-commerce, payment gateways or banking background is advantageous.

Responsibilities

• Assist the Risk & Compliance team with daily post-sales transaction investigations and ticket checks.
• Verify transaction details by collecting required documents from merchants.
• Liaise with global merchants via WhatsApp, phone calls, or emails to verify information.
• Occasionally meet merchants to maintain professional after-sales relationships and ensure international compliance.

Skills

Cantonese

English

Typing (Chinese/English)

Job description

KPay Group (“KPay”) is a leading fintech company committed to empowering businesses of all sizes through simple, seamless, smart and secure technology solutions. Serving more than 89,000 merchants globally across major markets, KPay helps unlock growth potential by building a one-stop platform for financial management, business operations, and digital transformation.

In 2024, KPay raised a record-breaking USD 55 million in its Series A funding round — the largest globally in the payments sector that year. The company has since been recognised as PayTech of the Year at the 2025 Asia FinTech Awards, selected on Forbes Asia’s 100 to Watch list in 2025 and ranked among the Singapore's Top FinTech Companies 2026 list, curated by Tech in Asia and Statista.

Job Responsibilities (After-Sales Department):

Based within the After-Sales Department, you will be responsible for handling after-sales risk control and compliance operations for merchants across global markets, focusing on major international cities such as Hong Kong (HK), Singapore (SG), and Australia (AU). Key duties include:

• Risk & Compliance Support: Assist the Risk & Compliance team with daily transaction investigation and ticket-checking tasks to detect, verify, and prevent fraudulent activities during the post-sales stage.
• After-Sales Merchant Communication: Liaise with global merchants via WhatsApp, phone calls, or emails to verify transaction details and collect required verification documents.
• Relationship Management: Occasionally meet with merchants in person to maintain professional after-sales relationships and ensure international compliance standards are met.
• Ad-hoc Tasks: Perform any other operational, follow-up, or administrative tasks assigned by the After-Sales and Risk/Compliance teams.

Job Requirements:

• Language Proficiency: Fluent in Cantonese and English (both spoken and written, to support global client communications).
• Technical Skills: Fast and accurate typing skills in both Chinese and English.
• Mindset: Open-minded, eager to learn, and capable of adapting to a fast-paced fintech environment and international work culture.
• Experience (Prioritise candidates with relevant experience):
• Priority given to candidates with at least 1 year of experience in After-Sales Service, Customer Service, Risk Control, Compliance Operations, or Call Centres.
• Priority given to candidates with a background in Fintech, E-commerce, Payment Gateways, or the Banking industry.