Bilingual FinTech Support Specialist — EN/Mandarin

TP; Kuala Lumpur; Hybrid; MYR 39,060 - 50,220; Full time

Job summary

TP in Kuala Lumpur is looking for a dedicated Customer Service Representative to manage customer interactions across calls, chats, and emails.

The ideal candidate will have at least 2 years of customer service experience, be fluent in both English and Mandarin, and possess a strong team spirit. Working in a rotational shift system, you will need to adapt to a fast-paced environment and ensure a high level of customer satisfaction.

Qualifications

• Minimum 2 years of customer service experience, preferably in a call center.
• Fluency in English and Mandarin to support Mandarin-speaking customers.
• Strong communication and interpersonal skills.

Responsibilities

• Handle incoming calls, live chats, and emails for customer support.
• Respond to inquiries and resolve issues effectively.
• Manage shift duties for consistent call center operations.

Skills

Customer service experience

Fluent in English

Fluent in Mandarin

Strong communication skills

Interpersonal skills

Knowledge of cryptocurrency

Job description

TP in Kuala Lumpur is looking for a dedicated Customer Service Representative to manage customer interactions across calls, chats, and emails.

The ideal candidate will have at least 2 years of customer service experience, be fluent in both English and Mandarin, and possess a strong team spirit. Working in a rotational shift system, you will need to adapt to a fast-paced environment and ensure a high level of customer satisfaction.