Thai-Speaking DMCA Takedown Specialist

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cognizant in Malaysia seeks a detail-oriented professional to handle takedown and DMCA-related workflow within client portals. You will review complaints, assess legality, and decide on blocking or removal while coordinating with clients and partners.

The role requires careful handling of sensitive content and adherence to strict deadlines. Candidates should have 2–3+ years in an MNC, strong communication, and the ability to work in a fast-paced, 24x7 support environment.

Qualifications

• Excellent communication in English and local language.
• Attention to detail and keen observation.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Strong client-facing and customer-focused approach.
• Willingness to review sensitive content.

Responsibilities

• Work on various queues and complete daily tickets within the TAT.
• Understand Client’s Internal Copyright Policies and Process.
• Raise bugs as applicable through the ticket life cycle.
• Assess, review and evaluate legal complaints to determine blocking, removing or restricting access.
• Ensure due-diligence and compliance for takedown, counter-notices, and circumvention processes.
• Investigate copyright removal requests to determine DMCA applicability.
• Distinguish and process counter-notices, following validation steps.
• Share and exchange information with copyright owners, reporting organizations and partners.
• Work on the tool and propose innovations.
• Flexible timing according to client needs.
• Review sensitive content, including graphic material.
• Maintain confidentiality and meet deadlines.

Skills

Excellent communication

Attention to detail

Keen observation

Excellent time management

Strong organizational skills

Client facing & customer-focused

Education

Any Graduate / Law graduate

Job description

Cognizant in Malaysia seeks a detail-oriented professional to handle takedown and DMCA-related workflow within client portals. You will review complaints, assess legality, and decide on blocking or removal while coordinating with clients and partners.

The role requires careful handling of sensitive content and adherence to strict deadlines. Candidates should have 2–3+ years in an MNC, strong communication, and the ability to work in a fast-paced, 24x7 support environment.