Content Moderator – Mandarin

Cognizant; Kuala Lumpur; On-site; MYR 20,000 - 33,000; Full time

Job summary

Cognizant in Kuala Lumpur is hiring a Content Moderator – Mandarin on a contract basis. You will moderate content to ensure decisions align with client policies and guidelines, reviewing both user-generated and editorial content across text, images, audio, and video.

The role requires 0-3 years of experience and the ability to handle explicit and sensitive material, with a focus on meeting daily KPIs and maintaining confidentiality.

Qualifications

• Mandarin language proficiency required.
• Strong attention to detail and ability to handle sensitive content.

Responsibilities

• Moderate content to ensure accurate decisions in line with client policies.
• Review user-generated and editorial content across text, images, audio, and video.
• Review sensitive content, including graphic material.
• Identify improvement opportunities and solutions to problems.
• Ensure content compliance and meet turnaround times.
• Follow established policies and escalate issues as needed.

Skills

Mandarin language

Job description

Job Title:

Content Moderator – Mandarin

Location:

Kuala Lumpur, Malaysia

Shift:

24/7 Rotation shift

Hire Type:

Contract

Experience:

0-3 years

Role & Responsibilities:

• Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines

• Gaining full understanding and in-depth knowledge of client policies and guidelines

• Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos

• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

• Identifying improvement opportunities and solutions to problems

• Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner

• Review the reported content within agreed turnaround times and standards of quality

• Recognize trends and patterns, and escalte issues outside of the established policies

• Use market specific knowledge and insights to spot and scope solutions to improve the support of user community

• Ensure on meeting daily KPIs

• Ensures that the process is followed correctly in Service Operations

• Ability to learn to work with customer internal tools

• Maintain a high degree of confidentiality while meeting strict deadlines

Other Requirements

• Should be comfortable working with explicit & sensitive content

• Ability to manage critical situations with minimum supervision

• Good interpersonal and communication skills

• Ability to perform in adverse situations

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

#LI-CTSAPAC