Thai Content Moderation Specialist

Aisling Group; Kuala Lumpur; Sur place; Plein temps

Description du poste

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

• Understand and remainup-to-date with client’s policies and guidelines
• Review user reportsregarding website content
• Analyze and identifycontent on creator channels that is not in compliance with requirements and flag for action in a timelymanner
• Make well-balanceddecisions and help resolve inquiries according to defined policies andprocedures
• Serve as an advocatefor the user community
• Investigate and resolveissues that are reported on such as requests for account support and reports of potentially abusive content
• Review the reportedcontent within agreed turnaround times and standards of quality
• Recognize trends andpatterns, and escalate issues outside policy
• Fulfill baseproductivity and quality requirements of the client
• Respond to userinquiries with high quality, speed, empathy, and accuracy
• Gather, analyze, andutilize relevant data to develop ways to improve overall user experience
• Use market specificknowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
• Identify inefficienciesin workflows and suggest solutions
• Review of sensitivecontent sometimes involving graphic or disturbing subject matter