Thai Content Moderation Specialist

Aisling Group

14 days+

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Understand and remainup-to-date with client’s policies and guidelines
Review user reportsregarding website content
Analyze and identifycontent on creator channels that is not in compliance with requirements and flag for action in a timelymanner
Make well-balanceddecisions and help resolve inquiries according to defined policies andprocedures
Serve as an advocatefor the user community
Investigate and resolveissues that are reported on such as requests for account support and reports of potentially abusive content
Review the reportedcontent within agreed turnaround times and standards of quality
Recognize trends andpatterns, and escalate issues outside policy
Fulfill baseproductivity and quality requirements of the client
Respond to userinquiries with high quality, speed, empathy, and accuracy
Gather, analyze, andutilize relevant data to develop ways to improve overall user experience
Use market specificknowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
Identify inefficienciesin workflows and suggest solutions
Review of sensitivecontent sometimes involving graphic or disturbing subject matter