Legal Removal-Thai Speaker

Cognizant; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Cognizant in Malaysia seeks a detail-oriented professional to handle takedown and DMCA-related workflow within client portals. You will review complaints, assess legality, and decide on blocking or removal while coordinating with clients and partners.

The role requires careful handling of sensitive content and adherence to strict deadlines. Candidates should have 2–3+ years in an MNC, strong communication, and the ability to work in a fast-paced, 24x7 support environment.

Formación

• Excellent communication in English and local language.
• Attention to detail and keen observation.
• Excellent time management and organizational skills.
• Ability to work in a fast-paced, high-volume environment.
• Strong client-facing and customer-focused approach.
• Willingness to review sensitive content.

Responsabilidades

• Work on various queues and complete daily tickets within the TAT.
• Understand Client’s Internal Copyright Policies and Process.
• Raise bugs as applicable through the ticket life cycle.
• Assess, review and evaluate legal complaints to determine blocking, removing or restricting access.
• Ensure due-diligence and compliance for takedown, counter-notices, and circumvention processes.
• Investigate copyright removal requests to determine DMCA applicability.
• Distinguish and process counter-notices, following validation steps.
• Share and exchange information with copyright owners, reporting organizations and partners.
• Work on the tool and propose innovations.
• Flexible timing according to client needs.
• Review sensitive content, including graphic material.
• Maintain confidentiality and meet deadlines.

Conocimientos

Excellent communication

Attention to detail

Keen observation

Excellent time management

Strong organizational skills

Client facing & customer-focused

Educación

Any Graduate / Law graduate

Descripción del empleo

Project Focus:
Notice and takedown is a process operated by online hosts in response to court orders or allegations that content is illegal. It is widely operated in relation to copyright infringement, as well as for libel and other illegal content online. This project supports removal of content on Clients portal that may violate the online law governed by DMCA.

The Project Objective

To remove content from client portal that may violate the Law.
To comply with The Digital Millennium Copyright Act (DMCA) policy that governs the internet policy on copyright infringement.
If there is content on client portal that may violate the law and is informed by any user, our team carefully reviews the material and considers blocking, removing or restricting access to it. 2 kind of activity done is:
(i) A takedown-notice procedure for copyright holders to request that content be removed; and
(ii) A counter-notice procedure for users to get content re-enabled when content is taken down by mistake.

Competency Required

• Candidates with similar educational background or minimum 2 to 3+ years of experience working in any MNC
• Ability to work both as part of a team as well as independently
• Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.
• Proven ability to deliver the highest quality results while paying strict attention to details.
• Ability to work in a fast paced environment with high volume and complex demands.
• Have a strong desire to learn continually as the work is dynamic and keep changing from time to time.
• Should be comfortable and understand that this work will be requiring review of internet content that may be deemed inappropriate and/or contain explicit material.
• Work on relevant bugs as applicable & coordinate with client to close on TAT
• Willing to work in 24x7 environment
• Should be comfortable working with explicit & sensitive content

Skills Required

• Excellent communication skills in the required Language & English
• Attention to detail
• Keen observation skills
• Excellent time management skills
• Strong organizational skills
• Client facing & customer-focused approach.

Certification/Qualification

• Any Graduate / Law graduate will be given more preference

Key Responsibilities for the Role

• To work on various queues and complete the assigned tickets on a daily basis within the TAT.
• Understanding Client’s Internal Copyright Policies and Process.
• Raise bugs as applicable through the ticket life cycle
• Carefully assess, review and evaluate the legal complaints, in order to stimulate whether the allegedly violating copyright content must be considered blocking, removing or restricting access to; as a legal approach to act in accordance with notices of copyright breach.
• Ascertain proper due-diligence and compliance adherence of the legal complaints received for the copyright takedown, legal and Non-legal counter- notices, and Circumvention processes.
• Investigate and examine the copyright removal requests submitted by the copyright owner and the reporting organizations for the appropriate client products to determine the applicability of DMCA
• As a counter-process to copyright take-down notices, the legal and non-legal counter-notices are carefully distinguished and processed accordingly. A detailed validation and examination is followed in order to identify the copyrighted work to decide the restoration of the reported content.
• Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals and government officials- intimating, updating and following up on the legal and compliance procedures.
• To work on the tool and come with innovation ideas
• Flexible to adjust with the timing according to the need of the client
• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
• Maintain a high degree of confidentiality while meeting strict deadlines

Information Technology Services More than 10,000 employees

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value.

We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes.

From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world.

See how at cognizant.ai | Follow us @cognizant