Process Executive – Content Moderator (Legal Content Removal)

Cognizant; Kuala Lumpur; On-site; MYR 40,000 - 62,000; Full time

Job summary

Cognizant is seeking a Process Executive - Content Moderator (Legal Content Removal) in Kuala Lumpur, Malaysia. The role requires Thai and English language proficiency and involves reviewing content to ensure compliance with copyright policy and DMCA guidelines.

The candidate will handle legal complaints, coordinate with clients, and maintain high quality with meticulous attention to detail in a fast-paced, 24x7 environment.

Qualifications

• Excellent communication skills in Thai & English.
• Attention to detail.
• Keen observation skills.
• Excellent time management skills.
• Strong organizational skills.
• Client facing & customer-focused approach.

Responsibilities

• To work on various queues and complete the assigned tickets on a daily basis within the TAT.
• Understanding Client's Internal Copyright Policies and Process.
• Raise bugs as applicable through the ticket life cycle.
• Carefully assess, review and evaluate the legal complaints to decide whether blocking/removal is needed under copyright laws.
• Ensure due-diligence and compliance for takedown notices, counter-notices, and circumvention processes.
• Investigate copyright removal requests to determine applicability of DMCA.
• Distinguish and process counter-notices as needed. Validate copyright content for restoration decisions.
• Share information with copyright owners, reporting bodies, business partners and legal professionals.

Skills

Excellent communication

Attention to detail

Keen observation

Time management

Organizational skills

Client facing

Education

Any Graduate

Law graduate

Job description

Job Title: Process Executive - Content Moderator (Legal Content Removal)

Job Location: KL, Malaysia

Language Requirement: Thai and English

Summary:

The primary objective is to notice and remove content from client portal that may violate the Law and to comply with The Digital Millennium Copyright Act (DMCA) policy that governs the internet policy on copyright infringement.

Competency Required

• Candidates with similar educational background or minimum 2 to 3+ years of experience working in any MNC

• Ability to work both as part of a team as well as independently

• Ability to visualize, articulate, conceptualize or solve both complex and uncomplicated problems by making decisions that are sensible given the available information.

• Proven ability to deliver the highest quality results while paying strict attention to details.

• Ability to work in a fast paced environment with high volume and complex demands.

• Have a strong desire to learn continually as the work is dynamic and keep changing from time to time.

• Should be comfortable and understand that this work will be requiring review of internet content that may be deemed inappropriate and/or contain explicit material.

• Work on relevant bugs as applicable & coordinate with client to close on TAT

• Willing to work in 24x7 environment

• Should be comfortable working with explicit & sensitive content

Skills Required

• Excellent communication skills in the required in Thai & English

• Attention to detail

• Keen observation skills

• Excellent time management skills

• Strong organizational skills

• Client facing & customer-focused approach.

Key Responsibilities for the Role

• To work on various queues and complete the assigned tickets on a daily basis within the TAT.

• Understanding Client's Internal Copyright Policies and Process.

• Raise bugs as applicable through the ticket life cycle

• Carefully assess, review and evaluate the legal complaints, in order to stimulate whether the allegedly violating copyright content must be considered blocking, removing or restricting access to; as a legal approach to act in accordance with notices of copyright breach.

• Ascertain proper due-diligence and compliance adherence of the legal complaints received for the copyright takedown, legal and Non-legal counter- notices, and Circumvention processes.

• Investigate and examine the copyright removal requests submitted by the copyright owner and the reporting organizations for the appropriate client products to determine the applicability of DMCA

• As a counter-process to copyright take-down notices, the legal and non-legal counter-notices are carefully distinguished and processed accordingly. A detailed validation and examination is followed in order to identify the copyrighted work to decide the restoration of the reported content.

• Share and exchange information with copyright owners, reporting organizations, business partners, legal professionals and government officials- intimating, updating and following up on the legal and compliance procedures.

• To work on the tool and come with innovation ideas

• Flexible to adjust with the timing according to the need of the client

• Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images

• Maintain a high degree of confidentiality while meeting strict deadlines

Required Qualification

Any Graduate / Law graduate will be given more preference

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.