Territory Key Account Manager – Field Sales & Growth

OPTIMUM INFOSOLUTIONS (M) SDN BHD; Petaling Jaya; On-site; MYR 40,000 - 70,000; Full time

Job summary

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Malaysia seeks a Merch ant Zone Manager to own and grow a portfolio of SME and merchant partners in your territory. This field-based role requires regular face-to-face client visits, understanding client needs, and coordinating with internal teams to deliver value.

You will educate clients on platform features and drive engagement and business growth. Applicants should be adept at building relationships, identifying growth opportunities, and meeting KPIs

Qualifications

• 3–5 years of experience in business development, sales or account management.
• Experience managing SME, merchant, retail, F&B or business clients is highly preferred.
• Strong interpersonal and communication skills; comfortable field visits.

Responsibilities

• Build and maintain relationships with SME and merchant partners.
• Conduct regular face-to-face visits within your territory.
• Understand clients' business needs, challenges and growth opportunities.
• Identify opportunities to increase client engagement and performance.
• Educate clients on platform features, tools and marketing solutions.
• Coordinate with Operations, Sales, Marketing, Product and Support.
• Monitor account performance and engagement KPIs.
• Analyse client trends and identify areas for improvement.
• Share engagement strategies with the wider team.

Skills

Business Development

Sales

Key Account Management

Customer Success

Relationship Management

Client-facing

Job description

OPTIMUM INFOSOLUTIONS (M) SDN BHD in Malaysia seeks a Merch ant Zone Manager to own and grow a portfolio of SME and merchant partners in your territory. This field-based role requires regular face-to-face client visits, understanding client needs, and coordinating with internal teams to deliver value.

You will educate clients on platform features and drive engagement and business growth. Applicants should be adept at building relationships, identifying growth opportunities, and meeting KPIs