Telesales (Hybrid)

Agensi Pekerjaan RecruitFirst Sdn Bhd; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

Agensi Pekerjaan RecruitFirst Sdn Bhd in Malaysia is hiring a Contact Center Sales Representative. You will handle inquiries, drive sales across telesales and online channels, and maintain customer relationships to achieve KPIs.

A collaborative team environment and opportunities to work with internal and external partners are highlighted. The role emphasizes delivering accurate product information and maintaining a high standard of customer experience while meeting sales targets.

Qualifications

• Fresh graduates welcome; minimum 1 year in sales, telesales, call centre, or customer service.
• Customer-oriented with a strong drive to achieve sales targets.
• Basic computer and Microsoft Office skills.
• Good analytical and problem-solving skills.

Responsibilities

• Drive sales through telesales, online channels, and marketing campaigns.
• Handle customer enquiries via phone, live chat, and online platforms.
• Manage sales leads, online orders, and customer retention activities.
• Achieve sales targets and assigned KPIs.
• Work with internal teams and external vendors to resolve customer and system issues.
• Monitor customer feedback and identify opportunities for process improvement.
• Provide accurate information on products and services while delivering excellent customer experience.

Skills

Sales

Customer service

Teamwork

Analytical thinking

Education

SPM or equivalent

Tools

Microsoft Office

Job description

Drive sales through telesales, online channels, and marketing campaigns.

Handle customer enquiries via phone, live chat, and online platforms.

Manage sales leads, online orders, and customer retention activities.

Achieve sales targets and assigned KPIs.

Work with internal teams and external vendors to resolve customer and system issues.

Monitor customer feedback and identify opportunities for process improvement.

Provide accurate information on products and services while delivering excellent customer experience.

Requirements

SPM or equivalent.

Minimum 1 year of sales, telesales, call centre, or customer service experience. Fresh graduates are welcome.

Customer-oriented with a strong drive to achieve sales targets.

Basic computer and Microsoft Office skills.

Good analytical and problem-solving skills.

Able to work independently and as part of a team.

Registration No. 201801036980 (1299010-U)

What can I earn as a Contact Center Sales Representative