Telesales (Open for Freshgrad)

Glints Sdn. Bhd.; Kuala Lumpur; Hybrid; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Medical benefits

Job summary

Glints Sdn. Bhd. in Kuala Lumpur is seeking a dynamic Telesales professional to drive revenue for an insurance agency client. The role blends proactive outbound sales with high-touch inbound support, including renewals and cross-selling to maximise customer value.

You will follow up warm leads, manage renewals, quote accurately, and log interactions in the CRM while meeting monthly KPIs and collaborating with management to improve workflows.

Qualifications

• Exceptional verbal and written English; ability to present complex product information simply and persuasively over the phone.
• Comfortable using CRM platforms, quotation engines, and adaptable to new administrative tools.
• Resilient, detail-oriented, and able to balance ambitious sales goals with genuine customer care.

Responsibilities

• Follow up on warm leads from marketing campaigns to convert inquiries into active sales
• Proactively engage with existing customers prior to policy or membership expiration to secure timely renewals
• Identify opportunities to introduce existing clients to new products, such as specialized excess insurance or upgraded service tiers, to maximize lifetime customer value
• Consistently meet or exceed monthly KPIs, including Gross Written Premium (GWP) targets and call volume metrics
• Serve as the first point of contact for customer queries regarding benefits, coverage details, and service troubleshooting
• Address customer concerns professionally and promptly, de-escalating conflicts and ensuring high levels of satisfaction
• Perform routine verifications (e.g., No Claim Discount checks), generate accurate quotations, and guide customers through onboarding or renewal processes
• Accurately log all customer interactions, sales progress, and updated contact details within the CRM system
• Collaborate with management to identify bottlenecks in sales or service pipelines and recommend improvements to automated workflows

Skills

Verbal communication

Written communication

CRM software usage

Adaptability

Tools

CRM platforms

Quotation engines

Administrative tools

Job description

We are looking for a dynamic and results-driven Telesales to serve our insurance agency client as the primary voice of their brand. This is a dual-function role that combines proactive outbound sales with high-touch inbound customer support. You will be responsible for driving revenue growth through new business acquisition, policy renewals, and cross-selling innovative products, while also delivering a seamless and empathetic customer experience.

Key responsibilities

Follow up on warm leads from marketing campaigns to convert inquiries into active sales

Proactively engage with existing customers prior to policy or membership expiration to secure timely renewals

Identify opportunities to introduce existing clients to new products, such as specialized excess insurance or upgraded service tiers, to maximize lifetime customer value

Consistently meet or exceed monthly KPIs, including Gross Written Premium (GWP) targets and call volume metrics

Serve as the first point of contact for customer queries regarding benefits, coverage details, and service troubleshooting

Address customer concerns professionally and promptly, de-escalating conflicts and ensuring high levels of satisfaction

Perform routine verifications (e.g., No Claim Discount checks), generate accurate quotations, and guide customers through onboarding or renewal processes

Accurately log all customer interactions, sales progress, and updated contact details within the CRM system

Collaborate with management to identify bottlenecks in sales or service pipelines and recommend improvements to automated workflows

About you

Interest in a hybrid telesales, telemarketing, or customer service role

Exceptional verbal and written English; ability to present complex product information simply and persuasively over the phone

Comfortable using CRM platforms, quotation engines, and adaptable to new administrative tools

Resilient, detail-oriented, and able to balance ambitious sales goals with genuine customer care

Medical Benefits

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Employment Services Not specified

What can I earn as a Contact Center Sales Representative