Telemarketing Executive

Anchor Consulting Sdn. Bhd.; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Anchor Consulting Sdn. Bhd. in Kuala Lumpur is seeking a motivated telemarketing professional to manage high-volume outbound calls for short-term campaigns, promotions, and sales initiatives. You will explain campaign details, benefits, and offers clearly, while building rapport with customers.

You will identify needs, cross-sell relevant products, follow up on leads, and record outcomes in the CRM, with a focus on achieving targets and maintaining accurate campaign data.

Qualifications

• Role requires confidence in making high-volume outbound calls.
• Experience in telemarketing or telesales is advantageous.
• Excellent verbal communication and active listening.
• Strong customer-oriented approach and problem solving.

Responsibilities

• Make outbound calls for campaigns, promotions, and sales initiatives.
• Cross-sell and upsell relevant products to existing customers.
• Follow up leads and convert opportunities into sales.
• Record outcomes, feedback, and campaign data accurately in the system.
• Coordinate with Marketing and Customer Service teams as needed.
• Handle objections professionally and achieve targets.

Skills

Outbound calling

Communication skills

Interpersonal skills

Sales orientation

Teamwork

Bahasa Malaysia and English

Education

SPM/STPM/Diploma

Tools

CRM systems

Job description

Manage and execute outbound calls for short-term campaigns, marketing activities, promotions, and sales initiatives.

Conduct cross-selling and upselling of relevant products and services to existing customers.

Contact selected customer lists and leads according to campaign requirements.

Explain campaign details, product benefits, promotions, and offers clearly and professionally.

Identify customer needs and recommend suitable products or services.

Follow up with interested customers and convert opportunities into successful sales.

Achieve assigned campaign targets, call volumes, and conversion KPIs.

Record customer feedback, call outcomes, sales, and follow-up actions accurately in the system.

Maintain proper customer records and ensure all campaign data is updated accordingly.

Handle customer objections and enquiries professionally during outbound calls.

Provide feedback on customer responses, objections, and campaign effectiveness to the relevant team.

Coordinate with Marketing, Customer Service, and Operations teams when required to support campaign execution.

Ensure all customer interactions comply with company policies, procedures, and applicable regulations.

Perform other duties related to telemarketing and outbound campaigns as assigned by supervisor.

Job Requirements

Minimum SPM/STPM/Diploma or equivalent.

Experience in telemarketing, telesales, customer service, or sales is an advantage.

Confident and comfortable making a high volume of outbound calls.

Good communication and interpersonal skills

Sales-oriented, proactive and target-driven.

Able to handle customer objections and rejection professionally.

Good command of Bahasa Malaysia and English.

Basic computer skills and comfortable using customer management systems.

Able to work independently and as part of a team.