Telemarketing Specialist

OCBC; Kampung Malaysia Tambahan; Remote; MYR 60,000 - 90,000; Full time

Job summary

OCBC is seeking a results-oriented sales professional to manage a portfolio of customers and prospects in Malaysia. You will identify upsell opportunities, conduct outbound calls, and deliver tailored financial solutions to meet client needs.

The role requires 2+ years in financial services sales, excellent communication, and the ability to work remotely with minimal supervision, while ensuring compliance with banking regulations and internal policies.

Qualifications

• Bachelor's degree or diploma in a relevant field.
• At least 2 years of sales experience in financial services.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently in a remote setting.

Responsibilities

• Manage a portfolio of customers and prospects, identifying opportunities to upsell and cross-sell financial products and services.
• Conduct outbound sales calls to engage with customers, understand their needs, and present tailored solutions.
• Build and maintain relationships with customers, providing exceptional service and support to drive loyalty and retention.
• Meet and exceed sales targets, while adhering to regulatory requirements and bank policies.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Education

Bachelor's degree or diploma in a relevant field

Tools

CRM software

Microsoft Office

Job description

• Manage a portfolio of customers and prospects, identifying opportunities to upsell and cross-sell financial products and services.
• Conduct outbound sales calls to engage with customers, understand their needs, and present tailored solutions.
• Build and maintain relationships with customers, providing exceptional service and support to drive customer loyalty and retention.
• Meet and exceed sales targets, while adhering to regulatory requirements and bank policies.
• Collaborate with internal stakeholders to resolve customer issues and improve overall customer experience.

Job Requirement:

• A degree or diploma in a relevant field, with at least 2 years of sales experience in the financial services industry.
• Excellent communication, interpersonal, and negotiation skills.
• Proven track record of meeting and exceeding sales targets.
• Ability to work independently in a remote setting, with minimal supervision.
• Strong problem-solving and analytical skills, with the ability to think critically and creatively.
• Proficient in CRM software and Microsoft Office applications.