Telesales Specialist

XTransfer; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

XTransfer is seeking a driven Telesales Executive in Kuala Lumpur to join our growing sales team. You will reach out to prospective business customers, understand their needs, present our solutions, and convert opportunities into qualified leads and customers.

Ideal candidates enjoy speaking with customers, thrive in a high-volume outbound environment, and are motivated by targets. Strong communication and negotiation skills will help you build relationships and drive revenue.

Qualifications

• Years of experience in telesales or related sales roles.
• Proven outbound calling experience and meeting targets.
• Strong communication, persuasion and negotiation skills.

Responsibilities

• Make high-volume outbound calls to generate sales opportunities.
• Identify and qualify potential customers based on needs.
• Explain products clearly and persuasively to customers.
• Build rapport and identify decision-makers in target companies.
• Manage leads through the sales cycle from contact to conversion.
• Follow up with leads via phone, email, and messaging platforms.
• Maintain accurate records in the CRM system.

Skills

Telesales

Outbound calling

Lead generation

Communication

Negotiation

Persuasion

CRM familiarity

Tools

CRM software

Job description

We are looking for a driven and results-oriented Telesales Executive to join our growing sales team. You will be responsible for reaching out to prospective business customers, understanding their needs, introducing our solutions, and converting opportunities into qualified leads and customers.

This role is ideal for someone who enjoys speaking with customers, is comfortable with high-volume outbound calling, and thrives in a target-driven sales environment.

Key Responsibilities

• Conduct high-volume outbound calls to prospective business customers and generate new sales opportunities.
• Identify and qualify potential customers based on their business needs and requirements.
• Introduce and explain the company's products and services clearly and persuasively.
• Build rapport with prospective customers and identify key decision-makers.
• Manage prospects throughout the sales process, from initial contact through qualification and conversion.
• Follow up consistently with leads through phone, email, messaging platforms, and other communication channels.
• Achieve individual KPIs, including call volume, qualified leads, conversion rates, and sales targets.
• Maintain accurate and up-to-date records of customer interactions, leads, and sales activities in the CRM system.
• Handle customer questions and objections professionally and effectively.
• Develop a strong understanding of the company's products, target customers, and competitive landscape.
• Provide feedback on customer needs, market trends, and common objections to help improve the sales approach.

Requirements

• Previous years of experience in telesales, inside sales, outbound sales, business development, or a similar sales role.
• Proven experience in outbound calling and achieving sales or lead-generation targets.
• Strong communication, persuasion, and negotiation skills.
• Comfortable making a high volume of outbound calls and engaging with new prospects.
• Resilient and able to handle rejection while maintaining a positive and professional approach.
• Strong follow-up skills with a results-driven mindset.
• Ability to work independently in a fast-paced, target-oriented environment.
• B2B sales experience is highly preferred.