Technical Support Specialist (Mobile)

Phonelab Group Sdn Bhd

Subang Jaya

On-site

MYR 28,000 - 39,000

Full time

3 days ago

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Benefits offered by this job

Commission

EPF/SOCSO/EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Salary increment

Overtime pay

Staff discount

Training provided

Medical leave

Company trip

Accommodation

Job summary

Phonelab Group Sdn Bhd is hiring a mobile phone repair technician in Subang Jaya. You will diagnose hardware and software issues, perform precision component replacements, and complete repairs with quality standards.

You will communicate with customers in English and other languages, provide excellent service, and maintain repair records. The role requires discipline, self-motivation, and ability to work six days a week in a hands-on environment.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshooting.
Hands-on experience with motherboard issues and component replacement.
Experience in retail operations is advantageous.
Fluency in English and multi-language abilities are beneficial for communication.
Excellent customer service skills with clear communication of technical issues.
Computer literacy (basic) required.

Responsibilities

Diagnose hardware and software issues in mobile phones and identify root causes.
Perform component-level repairs, including soldering/desoldering of microchips and connectors.
Replace damaged components (screens, batteries, cameras, ports) ensuring quality.
Troubleshoot software issues using flashing and debugging techniques.
Communicate repair solutions clearly to customers and keep records of repairs and parts.
Maintain accurate repair logs and manage service requests in the system.
Stay updated on latest mobile technologies and repair techniques.

Skills

Mobile repair

Software troubleshooting

Motherboard repair

Retail operations

Customer service

English fluency

Multi-language

Computer literacy

Discipline & motivation

Independent work

Education

SPM / O Level / SKM (Level 1-3)

Tools

Diagnostic tools

Soldering/desoldering tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits