Technical Support Specialist (Mobile)

Phonelab Group Sdn Bhd

Selangor

On-site

MYR 28,000 - 47,000

Full time

3 days ago

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Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Malaysia is seeking a skilled mobile device technician to diagnose and repair hardware and software issues on smartphones. You will work on motherboard repairs and component replacements, ensuring high-quality results through precise workmanship.

The role requires strong communication, basic computer skills, and the ability to work six days a week. Training and benefits are provided to support career growth in a dynamic retail environment.

Qualifications

Proficiency in mobile hardware repair and software troubleshooting.
Experience with motherboard repair and component replacement on mobile devices is a plus.
Retail operations experience is advantageous.
Fluency in English and multiple languages helps communication with customers and colleagues.
Excellent customer service with the ability to explain technical issues clearly.
Basic computer literacy is required.
Willing to work six days a week.
Disciplined, self-motivated and independent work ethic.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools and knowledge.
Perform component-level repairs including soldering/desoldering on boards.
Replace damaged components (screens, batteries, cameras, ports) ensuring quality.
Troubleshoot software issues including OS errors and connectivity with flashing/debugging.
Communicate repair solutions clearly to customers and address concerns.
Keep accurate records of repairs, parts, and customer interactions.
Stay updated on the latest mobile technologies and repair techniques.

Skills

Mobile device repair

Hardware troubleshooting

Customer communication

Multilingual communication

Fluency in English

Basic computer literacy

Discipline & independence

Education

SPM / O Level / SKM Level 1-3 or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits