Senior Mobile Device Technician

Phonelab Group Sdn Bhd

Subang Jaya

On-site

MYR 22,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Subang Jaya is seeking a skilled technician to diagnose and repair mobile phones. You will perform board-level repairs, component replacements, and software troubleshooting to ensure devices function correctly.

The role requires a disciplined and self-motivated individual who can communicate technical issues clearly to customers and work six days a week. English and multilingual communication is a plus; experience in retail operations is advantageous.

Qualifications

Proficiency in mobile phone hardware repair and software troubleshooting.
Experience with motherboard repairs and component replacement.
Fluency in English/multi-language is advantageous.
Excellent customer service and ability to explain technical issues clearly.
Minimum education: SPM / O Level / SKM Level 1-3 or equivalent.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools and knowledge to identify root causes.
Perform component-level repairs including soldering and desoldering of microchips and connectors on mobile boards.
Replace damaged components such as screens, batteries, cameras, and charging ports ensuring proper functionality.
Troubleshoot and resolve software issues including OS errors and connectivity problems.
Provide excellent customer service by communicating repair solutions clearly and professionally.
Maintain accurate records of repairs, parts used, and customer interactions.
Stay up-to-date with latest mobile technologies and repair techniques.

Skills

Mobile repair

Software troubleshooting

Diagnostics

Component replacement

Customer service

Education

SPM/O Level/SKM 1-3

Tools

Diagnostic tools

Soldering/desoldering

Computer literate

Job description

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Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits