Mobile Phone Technician-senior

Phonelab Group Sdn Bhd

Selangor

On-site

MYR 22,000 - 36,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd is seeking a skilled mobile phone technician in Malaysia. You will diagnose hardware/software issues, perform board-level repairs and component replacements, and provide clear customer guidance on repairs.

The role emphasizes hands-on repair skills, up-to-date knowledge of mobile technologies, and strong communication with customers and colleagues. Training and ongoing learning are available.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands-on motherboard repair experience; component replacement on mobile devices.
Experience in retail operations.
Minimum SPM / O Level / SKM Level 1-3 or Equivalent.
Fluency in English/multi language to communicate with customers and colleagues.
Excellent customer service and ability to communicate technical issues clearly.
Computer literate (Basic).
Able to work 6 days a week
Disciplined, self-motivated and independent

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools to identify root causes.
Perform component-level repairs including soldering/desoldering on mobile phone boards.
Replace damaged components such as screens, batteries, cameras, charging ports ensuring functionality.
Troubleshoot software issues and perform flashing/debugging as needed.
Provide exceptional customer service, explaining repair solutions clearly to customers.
Maintain accurate records of repairs, parts used, and customer interactions in the system.
Stay updated with latest mobile tech, repair techniques and industry trends.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits