Customer Service Technician (Mobile)

Phonelab Group Sdn Bhd

Selangor

On-site

MYR 27,000 - 38,000

Full time

3 days ago

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Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Selangor is seeking a skilled mobile phone repair technician to diagnose and repair hardware and software issues on smartphones. You will work on motherboard repairs, component replacements, and firmware flashing, with emphasis on accuracy and efficiency.

Strong communication, discipline and the ability to work 6 days a week are essential. This role offers training, EPF/SOCSO/EIS benefits, annual leave and performance bonuses as part of a rewards package.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshooting.
Hands-on experience with motherboard issues and component replacement.
Experience in retail operations is an advantage.
Fluency in English/multilingual communication preferred.
Computer literacy is required.
Able to work 6 days per week.
Discipline, self-motivation and independence.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools and knowledge.
Perform component-level repairs including soldering/desoldering on PCBs.
Replace damaged components (screens, batteries, cameras, charging ports).
Troubleshoot software issues including OS errors and connectivity problems.
Maintain repair records and inventory using a computerized system.
Communicate repair solutions clearly to customers and ensure satisfaction.
Stay updated with mobile technology and repair techniques.

Skills

Mobile repair

Software troubleshooting

Motherboard repair

Component replacement

Customer communication

Education

SPM / O Level / SKM Level 1-3

Tools

Diagnostic tools

Soldering/desoldering equipment

Job description

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Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits