Mobile Phone Technician-senior

Phonelab Group Sdn Bhd

Subang Jaya

On-site

MYR 20,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Subang Jaya, Malaysia is seeking a skilled mobile phone repair technician to diagnose hardware and software issues, perform component-level repairs, and replace damaged parts on a range of devices. The ideal candidate has hands-on motherboard repair experience, basic computer literacy, and the ability to communicate clearly with customers.

Fluency in English and multi-language skills are a plus.

Qualifications

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue and component replacement on mobile devices.
Experience in retails operation is advantageous.
Fluency in English and multi-language is an added advantage.
Excellent customer service with ability to explain technical issues clearly.
Computer literacy (basic).
Able to work 6 days a week.
Disciplined, self-motivated and independent.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools.
Perform component-level repairs including soldering on mobile phone boards.
Replace damaged components such as screens, batteries, cameras and ports.
Troubleshoot software issues using flashing and debugging techniques.
Provide clear customer communication and service explanations.
Maintain accurate repair records and inventory via computerized system.
Stay updated with latest mobile phone technologies and repair techniques.

Skills

Mobile phone repair

Software troubleshooting

Motherboard repair

Retail operations

English fluency

Customer service

Computer literacy

Six-day work week

Discipline and independence

Education

SPM / O Level / SKM Level 1‑3 or Equivalent

Tools

Diagnostic tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits