Technical Support Specialist (Mobile)

Phonelab Group Sdn Bhd; Ipoh; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd is hiring a mobile device technician in Ipoh to diagnose and repair hardware and software issues. You will handle motherboard problems, component replacements, and ensure high-quality service for customers.

Candidates should be proficient in diagnostic tools, have basic computer literacy, and be able to work 6 days a week with discipline and independence. English fluency is an advantage.

Qualifications

• Technical proficiency in mobile phone hardware repair and software troubleshoot.
• Hands on experience handling motherboard issue will be highly advantages.
• Experience in retail operations will be highly advantageous.
• Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
• Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Responsibilities

• Diagnose hardware and software issues in mobile phones using diagnostic tools and technical knowledge to identify root causes.
• Perform component-level repairs, including soldering and desoldering of microchips and connectors on mobile phone circuit boards.
• Replace damaged components such as screens, batteries, cameras, and charging ports ensuring proper functionality.
• Troubleshoot and resolve software-related issues including OS errors and connectivity problems using flashing and debugging techniques.
• Provide excellent customer service by communicating repair solutions clearly to customers, addressing concerns and ensuring satisfaction.
• Maintain accurate records of repairs, parts used, and customer interactions in a computerized system.

Skills

Mobile phone repair

Hardware troubleshooting

Software troubleshooting

Customer service

Communication skills

Education

SPM / O Level / SKM Level 1-3 or Equivalent

Tools

Diagnostic tools

Job description

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Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

• Technical proficiency in mobile phone hardware repair and software troubleshoot.


• Hands on experience handling motherboard issue will be highly advantages.
  Ability to perform component replacement on mobile devices accurately and efficiently.


• Experience in retails operation will be highly advantages.


• Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.


• Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.


• Excellent customer service skills with the ability to communicate technical issues clearly to customers.


• Computer literate (Basic).


• Able to work 6 days a week


• Discipline, self-motivated and independent

Responsibility

• Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.


• Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.


• Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.


• Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.


• Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.


• Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.


• Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits

• Commission


• EPF / SOCSO / EIS


• Annual Leave


• Public Holiday Incentive


• Annual bonus


• Performance bonus


• Yearly Salary Increment


• Overtime pay


• Staff Discount


• Training provided


• Medical and Hospitalisation Leave


• Company Trip


• Accommodation