Customer Service Technician (Mobile)

Phonelab Group Sdn Bhd

Kuala Lumpur

On-site

MYR 39,000 - 56,000

Full time

4 days ago

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Benefits offered by this job

Commission

EPF / SOCSO / EIS

Annual Leave

Public Holiday Incentive

Annual bonus

Performance bonus

Yearly Salary Increment

Overtime pay

Staff Discount

Training provided

Medical and Hospitalisation Leave

Company Trip

Accommodation

Job summary

Phonelab Group Sdn Bhd in Kuala Lumpur is seeking a skilled mobile phone technician to diagnose and repair devices, both hardware and software. You will perform component-level repairs, replace screens and batteries, and troubleshoot OS issues. Strong customer service and multilingual abilities are valued, with a six-day work week.

The role offers opportunities to stay up-to-date with the latest mobile technologies and contribute to a high-quality customer experience in a retail setting.

Qualifications

Proficient in mobile hardware repair and software troubleshooting.
Experience with motherboard repairs and component replacement.
Retail operations experience preferred.
Fluent in English and other languages.
Excellent customer service and clear communication.
Able to work 6 days per week.
Basic computer literacy.
Disciplined, self-motivated and independent.

Responsibilities

Diagnose hardware and software issues in mobile phones using diagnostic tools and knowledge to identify root causes.
Perform component-level repairs including soldering/desoldering on mobile phone boards.
Replace damaged components (screens, batteries, cameras, ports) ensuring functionality and quality.
Troubleshoot software issues, OS errors, app malfunctions, connectivity with flashing/debugging.
Provide clear repair explanations and professional customer communication.
Maintain repair records, parts used, and customer interactions in a computer system.
Stay updated on mobile technologies and repair techniques through continuous learning.

Skills

Mobile phone repair

Software troubleshooting

Customer service

Communication skills

Six days work week

Education

SPM / O Level / SKM 1-3

Tools

Basic computer skills

Job description

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Technical proficiency in mobile phone hardware repair and software troubleshoot.

Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.

Experience in retails operation will be highly advantages.

Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.

Excellent customer service skills with the ability to communicate technical issues clearly to customers.

Able to work 6 days a week

Discipline, self-motivated and independent

Requirement

Technical proficiency in mobile phone hardware repair and software troubleshoot.
Hands on experience handling motherboard issue will be highly advantages.
Ability to perform component replacement on mobile devices accurately and efficiently.
Experience in retails operation will be highly advantages.
Minimum SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent.
Fluency in English/multi language will be an added advantage to effectively communicate with customers and colleagues.
Excellent customer service skills with the ability to communicate technical issues clearly to customers.
Computer literate (Basic).
Able to work 6 days a week
Discipline, self-motivated and independent

Responsibility

Diagnose hardware and software issues in mobile phones, using diagnostic tools and technical knowledge to identify the root cause of problems.
Perform component-level repairs, including soldering and desoldering of microchips, connectors, and other surface-mounted devices on mobile phone circuit boards.
Replace damaged or malfunctioning components such as screens, batteries, cameras, and charging ports, ensuring proper functionality and adherence to quality standards.
Troubleshoot and resolve software-related issues, including operating system errors, application malfunctions, and connectivity problems, using software flashing and debugging techniques.
Provide excellent customer service by communicating technical issues and repair solutions clearly and professionally to customers, addressing their concerns and ensuring satisfaction.
Maintain accurate records of repairs performed, parts used, and customer interactions, using a computerized system to track inventory and manage service requests.
Stay up-to-date with the latest mobile phone technologies, repair techniques, and industry trends through continuous learning and professional development.

Benefits