Technical Support Specialist — Global IT Helpdesk

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 44,640 - 50,220; Full time

Benefits offered by this job

Attractive Salary

Housing Allowance

Performance related bonus

Annual Leave

Medical Leave

Medical and hospitalization coverage

Job summary

A leading technical support provider in Kuala Lumpur is seeking a Client Technical Support representative to handle customer inquiries and provide technical solutions. The ideal candidate should have over a year of experience in client support and be proficient in English and Bahasa Indonesia. The role includes creating tickets, monitoring their progress, and ensuring customer satisfaction. The position offers an attractive salary and additional benefits including housing allowance and medical coverage.

Qualifications

• 1+ years of experience in Client Technical Support roles.
• Experience with software support for UEM, MDM, Enterprise antivirus, Microsoft CSP.
• Working knowledge of Windows Operating Systems and MS Products.

Responsibilities

• Handle Voice/Non-Voice customer inquiries.
• Create and monitor cases in the ticketing system.
• Ensure high levels of customer satisfaction.

Skills

Customer service orientation

Technical troubleshooting

Experience in English and Bahasa Indonesia

Knowledge of Windows OS

Tools

Remote management tools

Ticketing system

Job description

A leading technical support provider in Kuala Lumpur is seeking a Client Technical Support representative to handle customer inquiries and provide technical solutions. The ideal candidate should have over a year of experience in client support and be proficient in English and Bahasa Indonesia. The role includes creating tickets, monitoring their progress, and ensuring customer satisfaction. The position offers an attractive salary and additional benefits including housing allowance and medical coverage.