Senior Technical Support Specialist - ANZ & ASEAN

Scicom MSC Berhad; Kuala Lumpur; On-site; MYR 40,622 - 48,657; Full time

Benefits offered by this job

Attractive Salary (Up To RM4,000)

Performance related bonus

Annual Leave 15 days

Medical Leave 14 days

Medical and hospitalization coverage

Job summary

A leading tech support company in Kuala Lumpur is seeking a Technical Support Specialist to provide exceptional service for inquiry calls. The ideal candidate will have strong verbal and written English skills, experience in technical support roles, and excellent problem-solving abilities. This position offers an attractive salary of up to RM4,000, along with performance-related bonuses and generous leave policies.

Qualifications

• Must have native proficiency in written, read and spoken English.
• High degree of integrity and professionalism.
• Experience in technical support with demonstrated sales capabilities.

Responsibilities

• Provide technical support for devices.
• Manage complaints and feedback.
• Capture relevant caller information into CRM.
• Document and close calls as per training.

Skills

Technical Support

Problem-solving

Verbal communication

Listening skills

Documentation skills

Education

Degree or Diploma

Tools

Microsoft Operating System

Microsoft Office Suites

Job description

A leading tech support company in Kuala Lumpur is seeking a Technical Support Specialist to provide exceptional service for inquiry calls. The ideal candidate will have strong verbal and written English skills, experience in technical support roles, and excellent problem-solving abilities. This position offers an attractive salary of up to RM4,000, along with performance-related bonuses and generous leave policies.