24/7 IT App Support Specialist | Customer Success

SEER S&R; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A prominent technology service provider in Kuala Lumpur is seeking a Customer Support specialist to manage customer inquiries and ensure their needs are met. The ideal candidate has over 2 years of experience in technical support or customer service, and is fluent in English and Mandarin. Responsibilities include tracking service requests and managing client communications. This role offers a challenging and rewarding environment with flexible work hours.

Qualifications

• 2+ years of experience in customer service or technical support.
• Fluent in English and Mandarin, both written and spoken.
• Basic troubleshooting knowledge of desktop support issues.

Responsibilities

• Advocate for customer success and address their needs.
• Manage and track tickets within SLAs.
• Communicate issue status and updates to clients and management.

Skills

Customer advocacy

Issue resolution management

Communication skills

Teamwork

Critical thinking

Tools

Database knowledge

AWS

Job description

A prominent technology service provider in Kuala Lumpur is seeking a Customer Support specialist to manage customer inquiries and ensure their needs are met. The ideal candidate has over 2 years of experience in technical support or customer service, and is fluent in English and Mandarin. Responsibilities include tracking service requests and managing client communications. This role offers a challenging and rewarding environment with flexible work hours.