Application IT Support Specialist - 24/7 Security & Updates

TNG Digital; Kuala Lumpur; In loco; MYR 22.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dependent coverage

Monthly lifestyle allowance via TNG eW

Long-term rewards

Descrizione del lavoro

TNG Digital Remittance is seeking an experienced Application Support professional to provide first and second-level assistance, diagnose complex issues, and coordinate with cross-functional teams. The role includes monitoring performance, applying updates, and contributing to security incident response.

Candidates should have at least 2 years in technical support, familiarity with Zendesk/ServiceNow, and a background in SQL, networking, and SaaS environments.

Competenze

• Minimum of 2 years in application support or similar technical support role.
• Proven experience troubleshooting and resolving complex application issues.
• Experience with ticketing systems (Zendesk, ServiceNow).
• Experience with cloud-based SaaS applications.

Mansioni

• Provide first and second-level support for application-related issues, ensuring timely resolution.
• Diagnose and resolve software application problems, collaborating with cross-functional teams as necessary.
• Utilize diagnostic tools and logs to identify root causes and implement solutions.
• Monitor application performance, ensuring optimal functionality and uptime.
• Coordinate with development teams to implement software updates, patches, and enhancements.
• Lead or support security incidents, investigations, and root cause analysis when escalated.

Conoscenze

SQL & DB management

Networking fundamentals

Incident management

Excellent communication

Formazione

Bachelor's degree in Computer Science / IT

Strumenti

Zendesk

ServiceNow

Descrizione del lavoro

TNG Digital Remittance is seeking an experienced Application Support professional to provide first and second-level assistance, diagnose complex issues, and coordinate with cross-functional teams. The role includes monitoring performance, applying updates, and contributing to security incident response.

Candidates should have at least 2 years in technical support, familiarity with Zendesk/ServiceNow, and a background in SQL, networking, and SaaS environments.