Inbound Support Associate – Flexible Hours, Mobile Allowance

TNG Digital; Kuala Lumpur; On-site; MYR 27,000 - 38,000; Full time

Benefits offered by this job

Flexible working hours

Mobile allowances

Job summary

TNG Digital is seeking an entry-level inbound customer support agent to handle Level 1 voice queues in Malaysia. The role emphasizes accurate first-contact resolution, customer verification, and meticulous documentation while safeguarding customer information.

You will use approved scripts and SOPs, work with multi-application support tools, and participate in coaching and training to continually improve service quality. Rotating shifts including weekends may apply.

Qualifications

• Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or a related field.
• Preferably at least 1 year of customer service, contact centre, banking, payments, card, or merchant-support experience.
• Good spoken and written Bahasa Malaysia and English.
• Strong customer-service orientation with the ability to communicate clearly and professionally.

Responsibilities

• Handle inbound calls professionally, accurately, and within the required service standards.
• Perform customer verification before disclosing information or processing any request.
• Record complete and accurate interaction notes, case classifications, actions taken, and follow-up requirements in the customer service system.
• Take ownership of each interaction through resolution or confirmed handover, minimising unnecessary transfers and repeat contacts.
• Apply approved scripts, standard operating procedures, knowledge articles, and regulatory controls consistently.
• Meet individual performance standards for quality, productivity, schedule adherence, attendance, and customer experience.
• Participate in coaching, quality feedback, product training, calibration, and service-improvement activities.

Skills

Customer service orientation

Communication skills

Attention to detail

Calm under pressure

Education

Diploma in Business Admin/CS/Finance/Communications

Tools

Customer service systems

Digital tools

Job description

TNG Digital is seeking an entry-level inbound customer support agent to handle Level 1 voice queues in Malaysia. The role emphasizes accurate first-contact resolution, customer verification, and meticulous documentation while safeguarding customer information.

You will use approved scripts and SOPs, work with multi-application support tools, and participate in coaching and training to continually improve service quality. Rotating shifts including weekends may apply.