On-Call Infrastructure Support Engineer

NTC Integration Pte Ltd; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

NTC Integration Pte Ltd in Kuala Lumpur seeks an Infrastructure Support Engineer to perform routine operations, monitor performance, and assist with issue resolution. You will follow defined procedures and be on standby with on-call shifts including nights and weekends.

The role requires 2–3 years’ experience managing Windows and Linux servers, virtualization (VMware/Hyper-V), AD, RDS and Microsoft 365, plus networking and security awareness.

Qualifications

• Diploma or degree in Computer Science or IT with 2–3 years’ experience deploying and maintaining Server, Storage and Backup solutions in Windows & Linux.
• Experience in administration of Microsoft Server, SQL Server, Reporting Server.
• Experience in virtualization environments (VMware and Hyper-V).
• Experience in administration of AD, RDS and system troubleshooting.
• Experience in administration of Microsoft 365 and troubleshooting.
• Experience in End User Computing (EUC) and troubleshooting.
• Experience in networking / perimeter security / WAN connectivity.
• Experience in Cyber Security such as discovering vulnerabilities, monitoring network performance, and ensuring hardware and software are updated.

Responsibilities

• Oversee infrastructure operations: perform routine checks following IT Operations standards and procedures.
• Assist with monitoring daily infrastructure traffic and performance.
• Configure infrastructure and related environments (hardware, systems software, applications).
• Maintain documentation of maintenance and tests.
• Perform minor repairs per design or installation specs.
• Assist with testing, optimisation, upgrades and scheduled updates.
• Coordinate deployment of new or upgraded infrastructure.
• Act as first point of contact for incidents; assist with resolution.
• Escalate unresolved incidents and document solutions in the system.
• Support development of SLAs and track performance metrics.
• Suggest improvements to procedures and controls to boost performance and client satisfaction.
• Identify recurring incidents and escalate to senior management.

Skills

Infrastructure operations

On-call availability

Team player

Communication

Problem solving

Adaptability

Education

Diploma/degree in Computer Science or IT

Tools

Windows Server

SQL Server

Reporting Services

VMware

Hyper-V

Active Directory

RDS

Microsoft 365

EUC Troubleshooting

Networking & Security

Job description

NTC Integration Pte Ltd in Kuala Lumpur seeks an Infrastructure Support Engineer to perform routine operations, monitor performance, and assist with issue resolution. You will follow defined procedures and be on standby with on-call shifts including nights and weekends.

The role requires 2–3 years’ experience managing Windows and Linux servers, virtualization (VMware/Hyper-V), AD, RDS and Microsoft 365, plus networking and security awareness.