Tech Support Specialist — 24/7 App & Cloud Troubleshooting

TNG Digital; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Monthly lifestyle allowance via TNG eW

Mobile and broadband reimbursement

Extra leave for family and caregiving

Job summary

Nadi Tech, part of TNG Digital Group, is seeking an experienced Technical Support professional to provide application support, troubleshoot issues, and maintain system performance in a high-demand environment.

You will work with cross-functional teams to resolve problems, document resolutions, and contribute to continuous improvement of support processes while embracing a customer-centric mindset.

Qualifications

• Minimum of 2 years in application support or a similar technical support role.
• Proven experience in troubleshooting and resolving complex application issues.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Experience with cloud-based applications and SaaS platforms.

Responsibilities

• Provide first and second-level support for application-related issues and ensure timely resolution.
• Monitor and maintain application performance, coordinate with development teams for updates and patches, and handle night shifts as needed.
• Maintain detailed records of support requests, resolutions, and system changes; generate reports on support trends.

Skills

SQL

Database management

Networking principles

Excellent communication

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Zendesk

ServiceNow

Job description

Nadi Tech, part of TNG Digital Group, is seeking an experienced Technical Support professional to provide application support, troubleshoot issues, and maintain system performance in a high-demand environment.

You will work with cross-functional teams to resolve problems, document resolutions, and contribute to continuous improvement of support processes while embracing a customer-centric mindset.