Associate Specialist, Technical Support

TNG Digital; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical coverage

Family leave

Lifestyle allowance

Long-term rewards

Mobile reimbursement

Broadband reimbursement

Discounts and wellness

Job summary

TNG Digital in Malaysia seeks an IT Support Engineer to provide first and second-level support for application issues, diagnose and resolve problems, and work with cross-functional teams to keep systems running smoothly.

This role involves night shifts and 24-hour rotation, monitoring performance, coordinating updates, and maintaining detailed records while delivering high-quality, customer-centric support.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of SQL query and database principles.
• Strong communication and problem-solving abilities.

Responsibilities

• Provide first and second-level support for application-related issues, timely resolution.
• Diagnose and resolve software problems, collaborating with cross-functional teams.
• Utilize diagnostic tools and logs to identify root causes and implement solutions.
• Monitor application performance and maintain uptime.
• Coordinate with development teams for updates, patches, and enhancements.
• Maintain detailed records of support requests and resolutions.
• Generate reports on support trends and areas for improvement.
• Work with developers, QA testers, and IT staff to enhance performance.
• Participate in reviews to improve support processes.

Skills

Troubleshooting

Communication skills

Analytical thinking

Problem solving

Customer focus

Independent work

Learning agility

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

SQL

Job description

At TNG Digital, part of TNG Digital Group, we build the tech behind TNG eWallet, one of Malaysia’s most used apps for payments and everyday life.

Millions of people rely on us daily, not just to pay, but to manage money, access financial services, and get things done faster and simpler.

Behind it all is a team that likes to question how things are done, move quickly, and try new ideas. If you enjoy solving real problems and seeing your work used at scale, you will feel right at home here.

What You'll Do:

• Provide first and second-level support for application-related issues, ensuring timely resolution.
• Diagnose and resolve software application problems, collaborating with cross-functional teams when necessary.
• Utilize diagnostic tools and logs to identify root causes of issues and implement effective solutions.
• Will be working on shifts
• Monitor application performance, ensuring optimal functionality and uptime.
• Coordinate with development teams to implement software updates, patches, and enhancements.
• Frequent night activity may be needed for system update and maintenance activity
• There will be 24hr shift arrangement
• Maintain detailed records of support requests, resolutions, and system changes.
• Generate reports on support trends, identifying areas for improvement.
• Work closely with developers, QA testers, and other IT professionals to enhance application performance.
• Participate in regular reviews to assess support processes and recommend improvements.

Role Requirements:

• Proven experience in troubleshooting and resolving complex issues course work or assignment.
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Basic knowledge of SQL query.
• Understanding of database general principles.
• Understanding of networking principles and protocols.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks effectively.
• Fast learning and understanding.
• Strong analytical and problem-solving abilities.
• Customer-centric approach with a commitment to delivering high-quality support.

What You Get

Work your way

• Medical coverage, with option to include dependants
• Extra leave for family and caregiving needs

Rewards that grow with you

• Monthly lifestyle allowance via TNG eWallet
• Long-term rewards for your contributions

Everyday support

• Mobile and broadband reimbursement
• Discounts and wellness perks

What it’s like to work here

We care about people who take ownership, speak up, and want to make things better. Titles matter less than impact. Good ideas can come from anyone.

You will be working with people who are curious, practical, and not afraid to challenge each other in a good way.

Note: Only shortlisted candidates will be contacted.