Intern - IT Support

Axonect; Kuala Lumpur; On-site; MYR 24,000 - 38,000; Full time

Job summary

Axonect in Kuala Lumpur, Malaysia, invites applications for an entry-level IT support role focused on end-user assistance, hardware repair, and basic systems administration. The role involves troubleshooting across OS platforms, maintaining devices, and supporting network tasks in a fast-paced environment.

You will contribute to documentation, assist with IT projects, and help maintain the IT knowledge base while developing practical scripting and ticketing skills in a collaborative team.

Qualifications

• Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program.
• Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware.
• Strong troubleshooting, analytical, and communication skills.
• Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus.

Responsibilities

• Troubleshoot staff IT issues via helpdesk (email, phone, in person) including OS, software, and hardware problems.
• Set up, configure, and maintain computers, printers, and peripherals.
• Assist with network monitoring, VPN troubleshooting, and server maintenance.
• Create or update technical manuals, user guides, and IT knowledge base articles.
• Support, test, and implement new technology solutions or software, including security patches and migrations.
• Conduct audits of hardware and software assets.

Skills

Troubleshooting

Analytical thinking

Communication

Education

CS/IT-related degree or currently enrolled

Tools

Microsoft Office

Ticketing systems

SQL

Python

Job description

Key Responsibilities

• Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
• System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
• Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance
• Documentation: Create or update technical manuals, user guides, and IT knowledge base articles
• IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations
• Inventory Management: Conduct audits of hardware and software assets
• IT Helpdesk/Support Focus on end-user support and hardware repair
• Systems Administration Focus on server, and network management
• Software Development/QA Focus on coding, debugging, and testing
• Reporting Prepare the BAU IT operation related reports

Person Specifications

• Education: Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program
• Technical Knowledge: Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
• Skills: Strong troubleshooting, analytical, and communication skills
• Tools: Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus