Intern - IT Support

XL Axiata; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Part time

Job summary

XL Axiata is seeking an entry-level IT Support assistant to help staff with technical issues, set up and maintain computers, printers, and peripherals, and support IT projects.

You will assist with network monitoring, documentation, and end-user support, and gain hands-on experience in systems administration and software testing.

Qualifications

• Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware.
• Strong troubleshooting, analytical, and communication abilities.
• Familiarity with MS Office and helpdesk or ticketing systems is a plus.

Responsibilities

• Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
• System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
• Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance
• Documentation: Create or update technical manuals, user guides, and IT knowledge base articles
• IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations
• Inventory Management: Conduct audits of hardware and software assets
• IT Helpdesk/Support: Focus on end-user support and hardware repair
• Systems Administration: Focus on server, and network management
• Software Development/QA: Focus on coding, debugging, and testing
• Reporting: Prepare the BAU IT operation related reports

Skills

Troubleshooting

Analytical skills

Communication

Networking basics

OS knowledge

Hardware basics

MS Office

Ticketing systems

SQL

Python

Education

Currently enrolled or recently graduated in Computer Science / Information Technology or related program

Tools

Microsoft Office

Ticketing systems

SQL

Python

Job description

Responsibilities

• Technical Support: Provide troubleshooting assistance for staff via helpdesk (email, phone, in-person), including OS, software, and hardware issues
• System Maintenance: Set up, configure, and maintain computers, printers, and peripherals
• Network & Infrastructure: Assist with network monitoring, VPN troubleshooting, and server maintenance
• Documentation: Create or update technical manuals, user guides, and IT knowledge base articles
• IT Projects: Support, test, and implement new technology solutions or software, including security patches and system migrations
• Inventory Management: Conduct audits of hardware and software assets
• IT Helpdesk/Support: Focus on end-user support and hardware repair
• Systems Administration: Focus on server, and network management
• Software Development/QA: Focus on coding, debugging, and testing
• Reporting: Prepare the BAU IT operation related reports

Person Specifications

• Education: Currently enrolled in or recently graduated from a Computer Science, Information Technology, or related program
• Technical Knowledge: Basic understanding of networking principles, operating systems (Windows/Linux/macOS), and hardware
• Skills: Strong troubleshooting, analytical, and communication skills
• Tools: Familiarity with software tools like Microsoft Office, ticketing systems, or scripting languages (e.g., SQL, Python) is a plus