Desktop Engineer (Johor/Kuala Lumpur)

Teleperformance Malaysia Sdn Bhd; Johor Bahru; On-site; MYR 42,000 - 60,000; Full time

Job summary

Teleperformance Malaysia Sdn Bhd is seeking a technically skilled IT helpdesk professional to provide end-user support for desktop infrastructure in our Johor Bahru site. You will troubleshoot hardware, software, and network issues while ensuring secure, reliable IT operations.

The role emphasizes strong communication, problem-solving, and the ability to manage user accounts, perform onboarding/offboarding, and collaborate with IT teams to deliver efficient solutions for business users.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles
• Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting
• Experience with user account management, Active Directory, and IT support tools is an advantage
• Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting
• Strong analytical and problem-solving skills with attention to detail
• Good communication skills with the ability to support users with different technical backgrounds
• Ability to manage multiple tasks and prioritise issues based on urgency and business impact
• Customer-focused mindset with strong ownership and follow-through
• Ability to work independently and as part of a team

Responsibilities

• Provide technical support and troubleshooting for desktops, laptops, printers, and IT peripherals
• Install, configure, and maintain operating systems, software applications, and hardware devices
• Diagnose and resolve hardware, software, network, and system-related issues in a timely manner
• Perform user account setup, access management, and system configuration based on business requirements
• Support IT onboarding and offboarding activities, including device setup, deployment, and recovery
• Monitor and maintain desktop systems to ensure optimal performance, security, and reliability
• Assist with software installation, updates, patches, and system upgrades
• Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN-related problems
• Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures
• Collaborate with internal IT teams and external vendors to resolve complex technical issues
• Provide guidance and technical support to end users to improve overall IT experience

Skills

Windows OS

Active Directory

Networking basics

Hardware troubleshooting

Communication skills

Problem solving

Education

Diploma or Bachelor's degree in IT/CS

Job description

The ideal candidate is a technically skilled and customer-focused IT professional who will provide end-user support and ensure smooth operation of desktop infrastructure within the organisation. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, managing user access, and delivering efficient technical solutions to support business operations. The successful candidate should have strong problem-solving skills, good communication abilities, and a passion for providing excellent IT support.

Responsibilities

Provide technical support and troubleshooting assistance for desktops, laptops, printers, and other IT peripherals

Install, configure, and maintain operating systems, software applications, and hardware devices

Diagnose and resolve hardware, software, network, and system-related issues in a timely manner

Perform user account setup, access management, and system configuration based on business requirements

Support IT onboarding and offboarding activities, including device setup, deployment, and recovery

Monitor and maintain desktop systems to ensure optimal performance, security, and reliability

Assist with software installation, updates, patches, and system upgrades

Troubleshoot basic network connectivity issues, including LAN, Wi-Fi, and VPN-related problems

Maintain accurate documentation of incidents, resolutions, IT assets, and technical procedures

Collaborate with internal IT teams and external vendors to resolve complex technical issues

Provide guidance and technical support to end users to improve overall IT experience

Requirements / Qualifications

Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)

Minimum 2–3 years of experience in desktop support, IT helpdesk, or technical support roles

Strong knowledge of Windows operating systems, Microsoft Office applications, and hardware troubleshooting

Experience with user account management, Active Directory, and IT support tools is an advantage

Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and LAN/Wi‑Fi troubleshooting

Strong analytical and problem-solving skills with attention to detail

Good communication skills with the ability to support users with different technical backgrounds

Ability to manage multiple tasks and prioritise issues based on urgency and business impact

Customer-focused mindset with strong ownership and follow-through

Ability to work independently and as part of a team

Business Support Services More than 10,000 employees

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.

TP (Formerly Known As Teleperformance)

TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.

TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.

This is where people grow, thrive, and succeed together through #MoreTogether.