Technical Support Executive - Taiwan Market

FUJIFILM Business Innovation Taiwan; Kuala Selangor; On-site; MYR 33,000 - 47,000; Full time

Job summary

FUJIFILM Business Innovation Taiwan is seeking a remote customer support specialist to provide technical assistance to customers in Malaysia. You will handle inquiries via phone, email, and live chat, resolving issues promptly while adhering to service targets and company policies.

The role emphasizes strong communication, problem-solving, and the ability to educate customers on printer and software technologies.

Qualifications

• Fresh graduates with basic technical skills encouraged to apply.
• Good communication and interpersonal skills.
• Willing to learn and adapt to delivering exceptional service.
• Enjoy working in a team environment.
• Willing to work shifts and public holidays.
• Must be fluent in Mandarin.

Responsibilities

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• Log and manage cases to resolution in line with service targets.
• Deliver customer experience by adhering to policies and procedures.
• Use problem-solving techniques to resolve customer issues.
• Educate and guide customer on printer and printing software technology.
• Contribute to knowledge management database.
• Build strong customer-focused relationships by understanding customer's business.

Skills

Mandarin fluency

Communication skills

Interpersonal skills

Teamwork

Self-motivated

Job description

Job Descriptions:

• Provide remote technical support to customers via telephone, e-mail and other appropriate channels.
• In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets.
• Deliver the best customer experience by adhering to the Company policies and procedures.
• Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction.
• Educate and guide customer on printer and printing software technology
• Contribute to the knowledge management database available to all staff.
• Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship

Job Requirements:

• Preferable one (1) year working experience in any industry and fresh graduates with basic technical skills are encouraged to apply to explore the corporate environment
• Have good communication and interpersonal skills&genuinepassionforcustomercare.
• Willing to learn and adapt todelivering exceptional telephone, live chat, and e-mail customer service skills&effectiveproblem-solvingtechniques
• Enjoyworkinginateam environment
• Self-motivatedand abletowork autonomously
• Willingtoworkshift hour and on Malaysia public holidays.
• Goodinterpersonal and communication skills.
• Must be fluent in Mandarin