Technical Support Engineer – Purview & Automation

Centific Global Solutions (M) Sdn Bhd; Penang; On-site; MYR 48,000 - 60,000; Full time

Job summary

Centific Global Solutions (M) Sdn Bhd is looking for a Technical Support Engineer to support and maintain the Microsoft Purview product. You will manage incoming support tickets, triage issues efficiently, and perform in-depth technical investigations. A strong problem-solving mindset and excellent communication skills are essential.

Experience with scripting or coding to automate processes is a significant plus. Join a diverse team committed to creating an inclusive workplace in Penang, Malaysia.

Qualifications

• Experience managing incoming support tickets related to Microsoft services.
• Ability to perform in-depth technical investigations.
• Strong problem-solving and communication skills.

Responsibilities

• Handle, prioritize, and resolve incoming support tickets.
• Triage issues efficiently to the appropriate team.
• Perform root cause analysis for recurring issues.
• Document troubleshooting steps and resolutions.

Skills

Problem-solving mindset

Proactive ownership

Solid communication skills

Scripting experience

Tools

PowerShell

Python

C#

SQL

Job description

Centific Global Solutions (M) Sdn Bhd is looking for a Technical Support Engineer to support and maintain the Microsoft Purview product. You will manage incoming support tickets, triage issues efficiently, and perform in-depth technical investigations. A strong problem-solving mindset and excellent communication skills are essential.

Experience with scripting or coding to automate processes is a significant plus. Join a diverse team committed to creating an inclusive workplace in Penang, Malaysia.