Technical Support Engineer

Centific Global Solutions, Inc.; George Town; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading AI data solutions company seeks a Technical Support Engineer in Penang, Malaysia. You will manage support tickets and ensure timely issue resolution for Microsoft Purview. Strong problem-solving, communication skills, and some coding experience (PowerShell, Python, C#, SQL) are essential for this role. The company offers opportunities for growth in a dynamic environment focused on AI technology development.

Qualifications

• Manage incoming support tickets for Microsoft services.
• Handle backlog items and triage issues efficiently.
• Strong problem-solving mindset required.

Responsibilities

• Prioritize and resolve support tickets related to Microsoft services.
• Triage issues to appropriate teams to ensure timely follow-up.
• Perform root cause analysis for recurring complex issues.

Skills

Problem-solving mindset

Proactive ownership

Strong communication skills

Scripting or coding experience

Tools

PowerShell

Python

C#

SQL

Job description

Technical Support Engineer page is loaded## Technical Support Engineerlocations: Malaysia Office -Penangtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR105971**About Centific**Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation(TM) solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.**About Job****Overview:** We are looking for a **Technical Support Engineer** to support and maintain Microsoft Purview product. The ideal candidate will manage incoming support tickets, handle backlog items, triage issues efficiently, and perform in-depth technical investigations. A strong problem-solving mindset, proactive ownership, and solid communication skills are essential. Coding or scripting experience is a significant plus. **Key Responsibilities:*** Handle, prioritize, and resolve incoming **support tickets** related to Microsoft services or infrastructure.* **Triage** issues to the appropriate team or engineer, ensuring efficient case routing and timely follow-up.* Maintain and monitor the **ticket backlog**, driving resolution and SLA adherence.* Perform **root cause analysis** and technical **investigation** for recurring or complex issues.* Collaborate with product, engineering, and operations teams to ensure consistent service quality and stability.* Document troubleshooting steps, resolutions, and known issues for continuous knowledge improvement.* Use **scripting or coding** (e.g., PowerShell, Python, C#, SQL) to automate diagnostics, data pulls, or repetitive processes.### ### Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.