Microsoft Purview Support Engineer - Penang

Centific Global Solutions, Inc.; George Town; On-site; MYR 48,000 - 72,000; Full time

Job summary

A leading AI data solutions company seeks a Technical Support Engineer in Penang, Malaysia. You will manage support tickets and ensure timely issue resolution for Microsoft Purview. Strong problem-solving, communication skills, and some coding experience (PowerShell, Python, C#, SQL) are essential for this role. The company offers opportunities for growth in a dynamic environment focused on AI technology development.

Qualifications

• Manage incoming support tickets for Microsoft services.
• Handle backlog items and triage issues efficiently.
• Strong problem-solving mindset required.

Responsibilities

• Prioritize and resolve support tickets related to Microsoft services.
• Triage issues to appropriate teams to ensure timely follow-up.
• Perform root cause analysis for recurring complex issues.

Skills

Problem-solving mindset

Proactive ownership

Strong communication skills

Scripting or coding experience

Tools

PowerShell

Python

C#

SQL

Job description

A leading AI data solutions company seeks a Technical Support Engineer in Penang, Malaysia. You will manage support tickets and ensure timely issue resolution for Microsoft Purview. Strong problem-solving, communication skills, and some coding experience (PowerShell, Python, C#, SQL) are essential for this role. The company offers opportunities for growth in a dynamic environment focused on AI technology development.