Technical Support Engineer

Centific Global Solutions (M) Sdn Bhd; Penang; On-site; MYR 48,000 - 60,000; Full time

Job summary

Centific Global Solutions (M) Sdn Bhd is looking for a Technical Support Engineer to support and maintain the Microsoft Purview product. You will manage incoming support tickets, triage issues efficiently, and perform in-depth technical investigations. A strong problem-solving mindset and excellent communication skills are essential.

Experience with scripting or coding to automate processes is a significant plus. Join a diverse team committed to creating an inclusive workplace in Penang, Malaysia.

Qualifications

• Experience managing incoming support tickets related to Microsoft services.
• Ability to perform in-depth technical investigations.
• Strong problem-solving and communication skills.

Responsibilities

• Handle, prioritize, and resolve incoming support tickets.
• Triage issues efficiently to the appropriate team.
• Perform root cause analysis for recurring issues.
• Document troubleshooting steps and resolutions.

Skills

Problem-solving mindset

Proactive ownership

Solid communication skills

Scripting experience

Tools

PowerShell

Python

C#

SQL

Job description

Job Overview

We are looking for a Technical Support Engineer to support and maintain Microsoft Purview product. The ideal candidate will manage incoming support tickets, handle backlog items, triage issues efficiently, and perform in-depth technical investigations. A strong problem‑solving mindset, proactive ownership, and solid communication skills are essential. Coding or scripting experience is a significant plus.

Key Responsibilities

• Handle, prioritize, and resolve incoming support tickets related to Microsoft services or infrastructure.
• Triage issues to the appropriate team or engineer, ensuring efficient case routing and timely follow‑up.
• Maintain and monitor the ticket backlog, driving resolution and SLA adherence.
• Perform root cause analysis and technical investigation for recurring or complex issues.
• Collaborate with product, engineering, and operations teams to ensure consistent service quality and stability.
• Document troubleshooting steps, resolutions, and known issues for continuous knowledge improvement.
• Use scripting or coding (e.g., PowerShell, Python, C#, SQL) to automate diagnostics, data pulls, or repetitive processes.

Qualifications

The ideal candidate will manage incoming support tickets, handle backlog items, triage issues efficiently, and perform in-depth technical investigations. A strong problem‑solving mindset, proactive ownership, and solid communication skills are essential. Coding or scripting experience is a significant plus.

EEO Statement

Centific is an equal opportunity employer. We aim to create an inclusive workplace and leverage the power of diversity. We are committed to providing a work environment free of discrimination and harassment. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status or any other legally protected status. Workplace discrimination related to being pregnant and pregnancy‑related harassment, including discrimination in the hiring process, is strictly prohibited in Centific Global Solutions.