Technical Support Engineer I — Solve Complex IT Issues

Dell GmbH; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

Dell Technologies in Bayan Lepas, Penang, invites you to join our Technical Support Engineer team. You will assist customers with installation, configuration, and usage of Dell products, providing expert remote diagnostics when needed.

You will collaborate with skilled colleagues to analyze issues, determine root causes, and document problems while delivering responsive, high-quality support that helps customers maximize their IT investments.

Responsibilities

• Provide ongoing technical assistance to customers via phone, email, and online channels.
• Diagnose product issues, guide customers through installation, configuration, and usage steps.
• Log and document issues, analyze root cause, and propose effective solutions.

Job description

Dell Technologies in Bayan Lepas, Penang, invites you to join our Technical Support Engineer team. You will assist customers with installation, configuration, and usage of Dell products, providing expert remote diagnostics when needed.

You will collaborate with skilled colleagues to analyze issues, determine root causes, and document problems while delivering responsive, high-quality support that helps customers maximize their IT investments.