Technical Support Engineer I: Solve Complex IT Issues

Dell; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer to join our Bayan Lepas, Penang team. You will help customers install, operate, configure and use Dell products, delivering remote diagnostic support when needed.

You will work with skilled advisors to develop solutions, maintain high service standards, and mentor teammates as required. Join us to advance your career and make an impact.

Qualifications

• Bachelor's Degree in a relevant field.
• World-class customer service, phone etiquette and work ethic.
• Ability to excel under pressure.
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
• Desirable: Experience with job-associated databases or software.

Responsibilities

• Solve complex problems for customers and be on top of ambitious expectations.
• Partner closely with customers while communicating proactively regarding overall progress of queries.
• Exhibit first-class customer service.
• Drive operational excellence through quality closures and efficient management of issues.
• Have the opportunity to mentor and coach other team members.

Skills

World-class customer service

Phone etiquette

Work ethic

Problem solving

Education

Bachelor's Degree

Job description

Dell Technologies is seeking a Technical Support Engineer to join our Bayan Lepas, Penang team. You will help customers install, operate, configure and use Dell products, delivering remote diagnostic support when needed.

You will work with skilled advisors to develop solutions, maintain high service standards, and mentor teammates as required. Join us to advance your career and make an impact.