Senior Technician, Technical Support

Dell; Bayan Lepas; On-site; MYR 42,000 - 64,000; Full time

Job summary

Dell Technologies in Bayan Lepas, Penang is seeking a Technical Support Engineer to join our Technical Support Team. You will work with highly skilled advisors to develop and deliver solutions, helping customers maximize IT investments and drive efficiency.

Join us to deliver world-class service, resolve complex issues, and mentor teammates as part of a global technology leader in Malaysia.

Qualifications

• Bachelor's Degree required.
• World-class customer service, phone etiquette and work ethic.
• Ability to excel under pressure.
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.

Responsibilities

• Solve complex problems for customers and meet ambitious expectations.
• Communicate proactively with customers about progress of queries.
• Exhibit first-class customer service.
• Drive operational excellence through quality closures and efficient issue management.
• Mentor and coach other team members.

Skills

Customer service

Problem-solving

Troubleshooting

Communication

Work under pressure

Education

Bachelor's degree

Tools

Databases

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang.

What you’ll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Solve complex problems for customers and be on top of ambitious expectations
• Partner closely with customers while communicating proactively regarding overall progress of queries
• Exhibit first-class customer service
• Drive operational excellence through quality closures and efficient management of issues
• Have the opportunity to mentor and coach other team members

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Bachelor's Degree
• World-class customer service, phone etiquette and work ethic
• Ability to excel under pressure
• Strong problem-solving and trouble‑shooting skills using operational and diagnostic procedures

Desirable Requirements

• Experience with job-associated databases or software

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.