Technical Support Engineer 1

Dell GmbH; Malaysia; On-site; MYR 40,000 - 70,000; Full time

Job summary

Dell Technologies in Bayan Lepas, Penang, invites you to join our Technical Support Engineer team. You will assist customers with installation, configuration, and usage of Dell products, providing expert remote diagnostics when needed.

You will collaborate with skilled colleagues to analyze issues, determine root causes, and document problems while delivering responsive, high-quality support that helps customers maximize their IT investments.

Responsibilities

• Provide ongoing technical assistance to customers via phone, email, and online channels.
• Diagnose product issues, guide customers through installation, configuration, and usage steps.
• Log and document issues, analyze root cause, and propose effective solutions.

Job description

Technical Support Engineer

At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help - by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as aTechnical Support Engineeron ourTechnical SupportTeam in Bayan Lepas, Penang.

What you'll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.