IT Technician: On-Site & Remote Support Pro

Richport Technology; Seberang Perai; On-site; MYR 30,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking an IT Support Technician in Penang to install, configure, and maintain computer hardware, software, and network systems.

You will provide on-site and remote support, diagnose and repair devices, and help ensure IT security and compliance. The role welcomes candidates with a Diploma or higher in IT and at least 1 year of relevant experience.

Join a team focused on reliable service, documentation, and collaborative problem solving.

Qualifications

• Diploma or higher in IT-related field.
• Strong English communication skills.
• Minimum 1 year of IT support experience preferred.
• Experience with hardware, software and basic networking a plus.

Responsibilities

• Install, configure, and maintain computer hardware, software, and network systems.
• Provide on-site and remote technical support to users.
• Diagnose and repair desktops, laptops, printers, and IT equipment.
• Perform preventive maintenance and basic network troubleshooting.
• Maintain documentation for devices and support activities.
• Assist with M365 user setup and administration.

Skills

Problem-solving

Analytical skills

Teamwork

Communication in English

Education

Diploma or IT-related degree

Tools

Microsoft 365 (M365)

Job description

Jora Malaysia is seeking an IT Support Technician in Penang to install, configure, and maintain computer hardware, software, and network systems.

You will provide on-site and remote support, diagnose and repair devices, and help ensure IT security and compliance. The role welcomes candidates with a Diploma or higher in IT and at least 1 year of relevant experience.

Join a team focused on reliable service, documentation, and collaborative problem solving.