Technical Support Engineer — Complex Problem Solver

Dell; Bayan Lepas; On-site; MYR 42,000 - 64,000; Full time

Job summary

Dell Technologies in Bayan Lepas, Penang is seeking a Technical Support Engineer to join our Technical Support Team. You will work with highly skilled advisors to develop and deliver solutions, helping customers maximize IT investments and drive efficiency.

Join us to deliver world-class service, resolve complex issues, and mentor teammates as part of a global technology leader in Malaysia.

Qualifications

• Bachelor's Degree required.
• World-class customer service, phone etiquette and work ethic.
• Ability to excel under pressure.
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.

Responsibilities

• Solve complex problems for customers and meet ambitious expectations.
• Communicate proactively with customers about progress of queries.
• Exhibit first-class customer service.
• Drive operational excellence through quality closures and efficient issue management.
• Mentor and coach other team members.

Skills

Customer service

Problem-solving

Troubleshooting

Communication

Work under pressure

Education

Bachelor's degree

Tools

Databases

Job description

Dell Technologies in Bayan Lepas, Penang is seeking a Technical Support Engineer to join our Technical Support Team. You will work with highly skilled advisors to develop and deliver solutions, helping customers maximize IT investments and drive efficiency.

Join us to deliver world-class service, resolve complex issues, and mentor teammates as part of a global technology leader in Malaysia.