Technical Support Engineer 1

Dell; Bayan Lepas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Dell Technologies is seeking a Technical Support Engineer to join our Bayan Lepas, Penang team. You will help customers install, operate, configure and use Dell products, delivering remote diagnostic support when needed.

You will work with skilled advisors to develop solutions, maintain high service standards, and mentor teammates as required. Join us to advance your career and make an impact.

Qualifications

• Bachelor's Degree in a relevant field.
• World-class customer service, phone etiquette and work ethic.
• Ability to excel under pressure.
• Strong problem-solving and troubleshooting skills using operational and diagnostic procedures.
• Desirable: Experience with job-associated databases or software.

Responsibilities

• Solve complex problems for customers and be on top of ambitious expectations.
• Partner closely with customers while communicating proactively regarding overall progress of queries.
• Exhibit first-class customer service.
• Drive operational excellence through quality closures and efficient management of issues.
• Have the opportunity to mentor and coach other team members.

Skills

World-class customer service

Phone etiquette

Work ethic

Problem solving

Education

Bachelor's Degree

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Technical Support Team in Bayan Lepas, Penang.

What you’ll achieve

As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

Responsibilities

You will:

• Solve complex problems for customers and be on top of ambitious expectations


• Partner closely with customers while communicating proactively regarding overall progress of queries


• Exhibit first‑class customer service


• Drive operational excellence through quality closures and efficient management of issues


• Have the opportunity to mentor and coach other team members

Qualifications

Take the first step towards your dream career. Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

• Bachelor's Degree


• World‑class customer service, phone etiquette and work ethic


• Ability to excel under pressure


• Strong problem‑solving and trouble‑shooting skills using operational and diagnostic procedures

Desirable Requirements

• Experience with job-associated databases or software

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job Info

• Job Identification296748


• Job CategoryTechnical Support


• Posting Date08/19/2026, 03:55 AM


• Job ScheduleFull time

About Us

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy.

Visit our Culture Codepage to learn more about how we work and lead.